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my pet friend

My Pet Friend™ Cooling Pet Mat

My Pet Friend™ Cooling Pet Mat

Regular price $23.99 USD
Regular price $32.00 USD Sale price $23.99 USD
Sale Sold out
Tax included. Shipping calculated at checkout.
Color
Size

✅ New upgraded model: cold sensitive ice silk cells (it's a special fabric) NO GEL!

🐶 Safe for your dog: NO GEL and NO dangerous materials 

🧊 No ice or water needed

💦 Light and easy to wash

🚗 Great for travel and carry in your car

⏳ SPRING SPECIAL! BUY 2 AND GET 15% OFF

🛒 DISCOUNT IS APPLIED AUTOMATICALLY AT CHECKOUT!

📐Size guide (please double check!):
S: 19.5 * 15.5 in
M: 24.5 * 19.6 in
L: 27.5 * 21.6 in
XL: 39.3 * 27.5 in
XXL: 59 * 39.3 in
Help your dog stay fresh during the hot summer wave! Perfect for home, travel or for your backyard! Enjoy the sun and hot days without worrying about your dog. As you know hot is really annoying for our friends and they become more nervous and upset.

This Cooling Mat is relaxing and comfy!

Easy to clean and super-refreshing thanks to the cooling fabric. The perfect summer mate for your buddy!

See info below for more!

PERFECT ANYWHERE!

EASY TO CLEAN!

Benefits

My Pet Friend™ Cooling Pet Mat has shown to help pets with health conditions including:

  • Heatstroke
  • Overheating + dehydration
  • Hip dysplasia
  • Cushing's disease
  • Allergies
  • Post-surgery conditions
  • Achy joints/bones in senior pets
  • Post-chemotherapy
  • Skin conditions
  • Epilepsy + seizures

Care Instructions

Use soft cloth. Clean with mild soap, wipe clean with water. Allow to dry completely before use or storage. Store in a cool, dry, location. If planning to store for an extended period of time, sealing the product in the bag provided in packaging may increase useful life.

Warranty

Returns, Replacements & Warranty Information

We try to make it easy, keeping your pet happy is our goal.

We accept returns in NEW CONDITION only within 30 days of purchase. 

We only accept returns for items purchased directly on mypetfriend.us and in the original product packaging. If you purchased our products from a different website or physical storefront, please contact the retailer to request a return.

We do not accept scratched, chewed or products covered in fur. We do not accept returns that are not in original packaging. We advise if you are buying the cooling pad to purchase a cover or use it with a lightweight sheet until you determine if your dog likes the pad.

For unopened and unused products returned in original, sellable condition within 30 days of the date of purchase, we will extend a full refund of the purchase price (excluding shipping charges). We do not refund original or additional shipping fees when returning defect-free items.

We process refunds within 5 days of receiving the item. We recommend you use a delivery confirmation service.

DEFECTIVE ITEMS: Please send us an email if you feel an item is defective upon opening using the contact us form within 30 days. In many cases, defective items do not need to be returned for a refund.

WRONG SIZE: Please place a new order for the correct size. Send back the other item for a refund. We process refunds within 3 days of receiving the item.

OUR MISTAKE: In cases where we have shipped you an incorrect product, we will issue you a return label. We will re-ship your order at our expense.

EXCHANGES: We are sorry, we don’t do exchanges. Simply reorder the new item and we will refund you for the item you returned.

CANCELLATION POLICY: If you are attempting to cancel your order due to a promo code error, please reach out to support@mypetfriend.us for a price adjustment instead of placing a new order.

If you still need to cancel your order, please send an email with the subject "CANCEL ORDER" to mypetfriend.us within one hour of placing your order. Cancellations are not guaranteed, especially on holidays or weekends. We will do our best to accommodate you. 

WARRANTY: The "My Pet Friend" warrants to the original consumer, that our products will be free of defects for a period of time (varies based by product) from the date of purchase. The manufacturer’s liability hereunder is limited to replacement of the product. This warranty is void if the product has been damaged by accident, unreasonable use, neglect, tampering, or other causes not arising from defects in material or workmanship.

TO EXERCISE YOUR WARRANTY: If, during your warranty period, your product malfunctions*, please email support@mypetfriend.us for return authorization. Authorizations will require that you have the original dated proof of purchase.
*Please see product description for use instructions.

Please provide us with your order number, the item(s) you wish to return and the reason for the return. Please make sure to properly package your returns as we are unable to issue credit for damaged merchandise.

For approved returns we will issue a credit within 5 business days via the same method of payment used for the order .

  • The "My Pet Friend" is not responsible for rips or tears that were not noticed immediately after the package was opened.
  • Within 30 days of use we’ll replace a pad with tears or rips for 50% of MSRP with a picture of a damage or rip. The customer pays full shipping and handling.

 

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